How to fix “Return policy missing” in Google Merchant Center

Merchant Center shows this as “Return and refund policy missing or unclear” or similar wording. Here’s what it means and how to fix it.

Guided fixStops products showing

What it means

Customers need to be able to find understandable return/refund terms, and relevant Merchant Center settings must align with the website.

How to fix it yourself

  1. Publish a clear, easy-to-find return/refund policy on the store, including conditions, time limits, process and any applicable costs.
  2. Check the policy is accessible without login and is consistent with checkout and Merchant Center settings.
  3. Configure the return policy for the correct country and product scope where the account supports it.
  4. Use the exact issue detail to verify whether the missing item is website information, a Merchant Center setting, or both.

Based on Google’s help page: support.google.com/merchants/answer/14011730. Google changes its rules from time to time, so check the issue’s own “Learn more” link in Merchant Center too.

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