How to fix “Shipping information missing” in Google Merchant Center

Merchant Center shows this as “Missing or inconsistent shipping information” or similar wording. Here’s what it means and how to fix it.

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What it means

Shipping settings in Merchant Center, product data and the checkout experience need to be consistent for the targeted country.

How to fix it yourself

  1. Confirm shipping service, countries, delivery regions, rates and delivery times are configured for the targeted destination.
  2. Compare shipping information shown on the website and during checkout with Merchant Center settings.
  3. Check whether product-specific shipping settings or feed attributes override the account default.
  4. Save the corrected settings and recheck the issue after processing.

Based on Google’s help page: support.google.com/merchants/answer/6069284. Google changes its rules from time to time, so check the issue’s own “Learn more” link in Merchant Center too.

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